Refund Policy

At GroundServices.shop, customer satisfaction is important to us. This Refund Policy outlines the conditions under which cancellations, refunds, and related requests will be processed.

Reservation Cancellations

Customers may request to cancel a reservation by contacting our customer support team. Cancellation requests should be submitted as early as possible to allow timely processing. Refund eligibility will be determined based on the timing of the cancellation and the status of the reservation.

Refund Eligibility

Refunds may be issued in the following circumstances:

• The reservation is cancelled within the applicable cancellation period.
• The requested service cannot be provided due to vehicle unavailability or operational reasons on our part.
• Duplicate payments or billing errors have occurred.
• Other situations approved by our customer service team in accordance with applicable policies.

Refunds will not be granted for completed rental periods, unauthorized no-shows, violations of rental terms, or situations where the customer fails to meet the requirements necessary to complete the rental.

Processing of Refunds

Once a refund request has been reviewed and approved, the refund will be issued to the original payment method used for the reservation. Refunds are typically processed within 3–5 business days after approval. The actual time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Non-Refundable Charges

Certain administrative fees, third-party charges, government taxes, penalties, traffic violations, damage-related costs, or other charges incurred during the rental period may be non-refundable where permitted by law.

Reservation Modifications

If a customer requests changes to a confirmed reservation, any applicable refund or additional charge will be calculated based on the revised booking details and current availability.

Exceptional Circumstances

We reserve the right to evaluate refund requests on a case-by-case basis in situations involving unforeseen events, service disruptions, or circumstances beyond the reasonable control of either party.

Contact for Refund Requests

To request a cancellation or refund, customers should contact our support team and provide their reservation details, contact information, and the reason for the request. Our team will review the request and provide a response as quickly as reasonably possible.

By making a reservation through GroundServices.shop, you acknowledge and agree to the terms outlined in this Refund Policy.